Terms & Conditions

Introduction

Welcome to L’Atelier Nawbar! We’re thrilled to have you here. By using our website (including any mobile apps), you’re agreeing to these Terms and Conditions, which are here to make sure everything runs smoothly for both you and us. L’Atelier Nawbar DMCC, based in Dubai, UAE, operates this site. Please take a moment to read these Terms, along with our Privacy Policy, as they explain how everything works—from placing an order to resolving an issue. If we make changes to these Terms, we’ll update this page and let you know when necessary. By continuing to use our site, you accept any updates we make. These Terms are designed to protect your rights, especially under UAE law.

Shipping and Delivery

We ship globally with DHL, making sure your pieces get to you safely and quickly. While we deliver to most destinations, we unfortunately can’t ship to Cuba, Iran, North Korea, Syria, or the Crimea, Donetsk, and Luhansk regions of Ukraine. If something you order is in stock, expect delivery in 2–4 business days. Custom or pre-order pieces may take up to 14 business days. These timelines are consistent for all countries and depend on customs clearance and local delivery services.

We offer free worldwide shipping on orders above $1500 USD. For orders below this amount, shipping costs are calculated at checkout. You’ll receive a tracking number once your order is on its way. For international orders (except the USA), customs duties and taxes are not included in the price—you’ll need to cover these separately. For US customers, all taxes and duties are included.

We deliver to the address you provide and may require a signature; if you opt for no signature, please know you’re accepting responsibility for the delivery once it’s dropped off.

Eligibility

To shop with us, you need to be at least 18 years old or the age of majority in your country, whichever is higher. If you’re under 18, you’ll need a parent or guardian to supervise your purchase and agree to these Terms on your behalf. We reserve the right to refuse service or cancel orders if we believe this rule isn’t being followed.

Personal Use Only

Everything on our site is meant for personal enjoyment. That means our products aren’t for resale or commercial use unless we give you written permission. We want to keep our offerings special, so we may cancel orders that look like bulk buying or are intended for resale. And please, don’t use bots or software to scrape our site.

Accounts and Guest Checkout

You can shop by creating an account or simply using guest checkout. If you open an account, make sure the details you provide are accurate and kept up to date. If you prefer not to register, no problem—you’ll just enter your shipping and billing info at checkout. Either way, you’re responsible for keeping your info secure and telling us right away if anything seems off.

Placing Orders

When you place an order, you’re making an offer to buy our products. We’ll send you an email to confirm we got your order, but the sale isn’t final until we’ve shipped it out. We may need to cancel orders for reasons like payment issues, stock errors, or shipping restrictions. If we do, we’ll let you know and won’t charge you—or we’ll refund you if you’ve already paid.

Order Acceptance and Cancellation

Your order is confirmed once we send you a shipping notification. Until then, we may need to cancel or adjust your order if something comes up. If you change your mind or need to update your order, contact us as quickly as possible—we’ll do our best to help, but if it’s already been processed or shipped, an exchange might be your best option.

Pre-Orders and Custom Orders

Some pieces are made just for you or offered on pre-order. We may charge your payment method when you order to reserve your item. These orders can take up to 14 business days to ship. Because these pieces are made to order, we usually can’t cancel them after confirmation—so please be sure before placing your order. If we ever can’t fulfill a pre-order, we’ll refund you in full.

Pricing and Currency

Prices in selected countries are displayed in the local currency, however, final transactions are always settled in USD. If you wish to see the price in a different currency or in USD you could select your preferred currency from the currency menu. When we display prices in local currencies, we add a 2% mark-up to account for the FX conversion fee that your bank will likely charge. We have no control over this fee but in most cases, banks would change between 1% and 2.5% when the transaction is in a foreign currency. To avoid the currency conversion fees you can use a USD denominated card or use services like Revolut and Wise that support multiple currencies and offer exchange rates close to the interbank rates.

Payment

We accept major credit and debit cards, PayPal, Apple Pay, and our own Gift Cards. Your card provider may charge currency conversion fees if you’re paying from outside the US. Payments are usually processed at the time of purchase. If there’s an issue, we might ask for more details to verify your payment.

Payment Security

We take security seriously. Your payments are handled through secure, encrypted platforms, and we never store full credit card details. While we do our best to protect your data, online transactions always carry some risk—so we appreciate your understanding and vigilance.

Buy Now, Pay Later (BNPL)

We don’t currently offer BNPL or installment payments, but we may add this option in the future. If we do, we’ll let you know and update our Terms accordingly. Until then, full payment is required at checkout.

Gift Cards

Our Gift Cards make great presents and can be used online for any product. They’re not refundable or redeemable for cash, and if you lose one, we can’t replace it—so keep them safe. Some Gift Cards may have expiration dates; check the details at purchase. If you use a Gift Card and exchange the product later, you’ll receive store credit or a new Gift Card.

Promotions

We occasionally offer special promotions or discount codes. These typically apply to one order per customer and can’t be transferred or combined unless stated otherwise. They have expiration dates and may exclude some items. If we detect misuse of a promo, we reserve the right to cancel the order.

Returns and Exchanges

We don’t accept returns for refunds but you may exchange your item or receive store credit. We recommend reviewing all product details carefully before placing your order. That said, we do offer exchanges within 30 days of delivery, as long as your item is in original condition with all tags and packaging. You’ll cover return shipping unless we sent the wrong or a damaged item. Some exceptions apply—personalized pieces can’t be exchanged unless faulty. To start an exchange, just email or call us, and we’ll guide you through the steps.

Exchanges are offered within 30 days, as long as the item is unworn and in original packaging and condition. Once we receive your merchandise and we approve the exchange, you have 7 days to choose your new item using your store credit. Exchanges that do not meet our policy will not be accepted and will be sent back to you. Personalized items are final sale unless defective.

Faulty or Incorrect Items

If something isn’t right with your order—whether it’s damaged, defective, or not what you expected—please reach out within 48 hours of receiving it. We’ll cover return shipping and either send you a replacement or issue store credit, depending on what works best for you. We always aim to resolve these situations fairly and promptly.

Intellectual Property

Everything you see on our site, from the images to the design to the product descriptions, belongs to L’Atelier Nawbar or our partners. You’re welcome to enjoy browsing and shopping, but please don’t copy, reproduce, or use our content for anything other than personal use. If you leave a review or tag us on social media, you’re giving us permission to feature that content on our platforms too.

Fraud Prevention

To keep our community safe, we may verify payments or cancel orders if we suspect fraud or unauthorized activity. We also reserve the right to block or suspend accounts involved in suspicious transactions. If your account is ever compromised, let us know immediately so we can help secure it.

Liability and Disclaimers

We do our best to describe and photograph our products accurately, but sometimes colors or sizing may vary slightly. Everything on our site is offered “as is,” without guarantees or warranties. If a product arrives not as described, we’ll happily help resolve it. In no case will we be responsible for damages beyond the price of the item you purchased.

Termination

You can stop using our site at any time, and we hope you’ll return. We may suspend or terminate access if we believe there’s been a breach of these Terms or misuse of the site. Any rights or obligations that need to carry on after termination—like payments due or copyright protections—will remain in effect.

Governing Law and Dispute Resolution

These Terms are governed by UAE law. If something goes wrong and we can’t resolve it together, any legal matters will be handled in the courts of Dubai. We’ll always try to work things out informally first, so don’t hesitate to contact us.

Customs and Duties

In the following countries the displayed prices include customs, duties and any applicable taxes: United States, Saudi Arabia, Canada, Mexico, Belize, Guatemala, Honduras, El Salvador, Nicaragua, Costa Rica, Panama, Colombia, Venezuela, Guyana, Suriname, French Guiana, Ecuador, Peru, Brazil, Bolivia, Paraguay, Chile, Argentina, Uruguay. If you live in one of the abovementioned countries and you would like to handle the taxes and duties on your own kindly send an email to customercare@lateliernawbar.com and we can arrange that for you.

Prices in the rest of the world do not include any applicable taxes and duties, however, if you want us to handle those on your behalf or to know the approximate amount please reach out to customercare@lateliernawbar.com.

Miscellaneous

If any part of these Terms is found invalid or unenforceable, the rest still stands. These Terms are the full agreement between us and override any earlier versions. You can’t transfer your rights under these Terms to someone else without our consent. And just so you know—headings in this document are for clarity, not legal weight.

Contact Us

Questions, feedback, or need help with your order? We’re here for you.

L’Atelier Nawbar DMCC
Unit No: 3O-01-5416
Jewellery & Gemplex 3
Plot No: DMCC-PH2-J&GPlexS
Dubai, United Arab Emirates
Phone: +971 50 1264057
Email: customercare@lateliernawbar.com

Last Updated: October 21, 2025