Orders & Repairs
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Orders & Repairs
Can I modify my order after placing it?
Please contact us as soon as possible if you’d like to make changes. We’ll do our best to accommodate before your piece is shipped.
What is your exchange policy?
Please refer to our official exchange policy. Standard items are eligible for exchange within 15 days; custom or engraved pieces are not exchangeable.
Do you offer resizing services after I receive my item?
Yes. Most rings and some bracelets can be resized. Please contact our team with your request.
How do I request a repair for my jewelry?
“You can submit a repair request by contacting us through live chat, WhatsApp, or email.
Our team will guide you through the next steps and provide a timeline.”
How long do repairs typically take?
Repair times depend on the complexity of the piece but usually take 7–14 business days after we receive the item.
Can I shop with the help of your Customer Care team?
Absolutely. Our Customer Care specialists are here to guide you through your shopping experience, from sizing and personalization to product selection and checkout. You can reach us via live chat, WhatsApp, or email for one-on-one support.